If you are not satisfied with your artwork from X Art, standard in stock items may be returned or exchanged within 14 days of first delivery attempt. The artwork must be in original condition; we do not accept refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any custom commissioned artworks (any items that we do not usually keep in stock or that have to be custom made.). At X Art, we are confident that you will be thrilled with your artwork; however, if the item is not to your liking or specifications, we feel that 14 days is enough time to evaluate your purchase.
Custom made or specially ordered pieces are created especially for, and based on, the exact requirements of each individual client and therefore may not be returned or exchanged.
To refund an in stock item, you must first speak with your art consultant at X Art to obtain a return authorization number. Without a return authorization number, the item will be shipped back to the sender. Your return package should include the item, along with any packaging and documents that came with it. Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our address at X Art contact page. Please note that X Art cannot be responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us.
Once the item is received by X Art, our quality assurance department will inspect the merchandise. After the item is verified, we will issue a refund in the same way payment was made. Please allow up to seven business days upon our receipt of the returned item for this process to take place.